Your loved one is under guardianship and their judicial representative uses the Proxima software to manage the protective measure. You want to view their documents or track their accounts via Mon Proxima, but you can’t find any app to download on your phone. That’s normal: Mon Proxima does not function like a traditional app.
Mon Proxima is a web portal, not a mobile app
The confusion is common. When you type “Mon Proxima” in the App Store or Google Play Store, no relevant results appear. Mon Proxima is a web portal accessible from monproxima.fr, and not a downloadable app.
In practical terms, this means that access is done via an internet browser (Chrome, Firefox, Safari) on any device: smartphone, tablet, or computer. The site adapts to the screen size, providing an experience similar to an app, without going through a store.
Before going further, it is important to understand one point that changes everything in the process: you cannot create an account yourself. When you want to download the Mon Proxima app for a loved one under guardianship, the first step is actually to contact the judicial representative who manages the measure.
Authorization by the judicial representative: the real starting point
Proxima is a business software designed by Tutelle Au Quotidien for judicial representatives for the protection of adults (MJPM), tutelary services, and establishment staff. Mon Proxima is the visible face of this tool, intended for protected individuals and their authorized relatives.
It is the representative who opens access and provides the login credentials. Without this activation, no account exists for the protected adult or their family. The process is therefore one of authorization, not a technical installation.
Three situations stand out:
- The professional guardian (MJPM or associative service) is already using Proxima and can activate a consultation space for the adult or a designated relative.
- The professional guardian is using another guardianship management software, in which case Mon Proxima is simply not available for this measure.
- A family member is exercising guardianship personally, but only a representative subscribed to Proxima can generate access to Mon Proxima. A non-subscribed family guardian does not have this functionality.
You have identified that your loved one’s representative is indeed using Proxima? Contact them directly, by mail or by phone, to request the opening of a space and the transmission of the credentials.
Setting up access on the protected adult’s phone or tablet
Once the credentials are received, you can log in by opening the browser on the device and entering monproxima.fr in the address bar. No need to download or update from a store.
To simplify daily access, you can create a shortcut on the home screen. On an Android phone, open Chrome, go to monproxima.fr, then tap the menu (three dots in the top right) and select “Add to Home Screen.” On an iPhone, open Safari, load the page, tap the share icon (the square with an arrow) and then “Add to Home Screen.”
The shortcut then looks like a traditional app, with an icon on the home screen. For an elderly person or someone with cognitive decline, this presentation simplifies navigation.
Shared devices in nursing homes or at home
Many protected adults do not have a personal smartphone. A desktop computer in a common room, a tablet shared with a family caregiver, or a workstation in a nursing home can serve as an access point.
In this case, remember to not save the password in the browser if the device is used by other people. Create a desktop shortcut to monproxima.fr and note the credentials in a secure place, accessible only to the protected adult or their legal representative.
Limitations of Mon Proxima for legal procedures related to guardianship
Mon Proxima allows you to view documents, track accounts, and access certain information related to the protective measure. However, it does not replace formal exchanges with the representative or the guardianship judge.
Any request requiring a legal decision (authorization of a disposition act, contestation of a decision, change of measure) goes through official channels: mail to the judge, request to the court, written exchange with the representative. Mon Proxima is a consultation tool, not a legal decision channel.
Similarly, the data hosted on the platform are sensitive data related to the protection of an adult. Check with the representative which documents are accessible and to whom. The consultation space may be limited based on the rights defined by the professional.
If the representative refuses to open access or does not respond to your request, you can send a letter to the guardianship judge of the competent judicial court. The judge can question the representative about the reasons for this refusal and, if necessary, order the communication of certain documents.
The digital management of a guardianship measure via Mon Proxima relies primarily on the relationship with the professional representative. The tool facilitates daily monitoring, but each access, each consultation right depends on a human decision beforehand. Maintaining this active link with the MJPM remains the condition for the portal to truly serve the interests of the protected adult.
